Shipping and Returns
Crewoutfitters.com orders are processed in the order they are received and expedited shipping orders are elevated in priority to meet the delivery deadline. All orders are shipped from our location in Aurora, MO.
FREE FedEx GROUND shipping on orders over $99.99 are within the 48 contiguous states ONLY, excluding Alaska and Hawaii. Free shipping does not apply to any orders with special program pricing.
Expedited orders placed Monday through Friday by 2:00pm (CST) will ship the same day, if product ordered is in stock. Orders placed on Saturday or Sunday will be processed the following Monday. UPS does not pick up or deliver on weekends. Shipping times do not include processing time (most in stock items generally take 24-48 hours to process)
We currently only deliver to U.S. addresses, and cannot ship to U.S. territories or APO/FPO/DPO addresses.
We offer several shipping methods:
- Ground Delivery: 2-5 business days
- 2-Day Air Delivery: 2 business days
- Overnight Delivery
- US mail
- US Priority Mail
Please Note: If you have a specific date you need your order by, please call us and we can assist you in selecting the correct shipment method.
Below is a reference guide for the estimated delivery times from Crew Outfitters in Aurora, MO. The transit days may be subject to change and are only a guide. Any specific questions regarding the delivery timeframes should be directed to the carrier.
How Shipping Costs Are Calculated
The shipping cost for most items is based on the item's size, weight, shipping method and delivery address. Luggage and oversized items are subject to additional weight charges.
In your shopping cart, we show an estimated shipping cost, based on our lowest-price shipping method and assuming all items in your cart are going to a single address within the 48 contiguous United States.
Please Note: Rates for Standard to Canada do not include charges for customs clearance. Shipping rates quoted are estimates based on the information you have supplied. Shipping rates quoted do not include duties, taxes or other non-routine customs brokerage charges. Other shipping charges, surcharges or accessorial charges also may apply. Custom and Duty types are provided as a convenience only and should not be relied upon by shippers or any other person.
Sales Tax: Tax will be charged only to orders which have a Florida, Missouri, Texas, or Utah shipping address. Sales tax will added to these orders at the time of checkout.
Return Information and Policies:
- Receipt required (Invoice required for internet and in-store orders).
- Must be returned within 30 days of date the order was received.
- All returns or exchanges must be returned in new and unused condition.
- Defective items must be in original packaging with tags attached.
- Manufacturer's warranties apply.
Instructions for Return or Exchange by mail:
Customer is responsible for all return shipping costs. Please include sales invoice/return form in the box. If invoice is not available, please call 866-481-9547.
Send returns to the address below:
579 West High St
Aurora MO 65605
Custom orders are not returnable or exchangeable.
ALL PRICES, SHIPPING RATES AND PRODUCT AVAILABILITY SUBJECT TO CHANGE WITHOUT NOTICE.
All orders placed with Crew Outfitters (phone, fax, mail, internet/web & email) constitute the acknowledgement and acceptance of all conditions listed below. All parts shall remain the property of Crew Outfitters until paid for in full. All prices, materials, brand name, design and product specifications are subject to change without notice. Crew Outfitters reserves the right to change the method of shipping to a billing address. All credit card orders will not be shipped until all information is verified and matched. All other orders (Check, money Order, E-Check) will not be shipped until payment has been received in full. All unpaid orders will be cancelled after 30 calendar days. Product availability is subject to change with out notice. Customer will be notified by email if product(s) is unavailable. Orders will only ship complete unless otherwise requested by customer, and additional shipping charges will apply.